Here are some frequently asked questions
Takeflite cloud based services are hosted through Microsoft Azure based throughout the US providing more security and new opportunities for solution improvement. Rackspace provides our managed service environment.
Azure have large teams continually working on the certifications like https://azure.microsoft.com/en-au/support/trust-center/.
Takeflite employs services from Cloudflare to manage risk.
Takeflite employs the strength of 'encryption at rest' and Azure for document management.
Takeflite employs NewRelic APM/Server/Browser to diagnose problems and Synthetics/Insights to automate SLA monitoring.
For example, Takeflite employs Mailgun for sending etickets and providing a dashboard for monitoring service delivery.
Takeflite coordinates an international timezone support response team using Freshdesk.
Takeflite maintains a separate scalable Amazon EC2 environment.
Takeflite uses PaymentExpress for online payments and Clickatell for SMS etc