At the beginning we used to only use paper. It was simplistic but boxes of paper would go missing or they would sit at a base and not get picked up so operational errors would happen, clients wouldn’t get billed and our team wasn’t able to communicate effectively because the tools weren’t there. Our clients would also not have the best experience due to the booking, rescheduling and accounting errors that can happen on a paper based system.
We then started using another software company that felt too cumbersome for our operation, it didn’t offer us the flexibility or all the functionality we needed and there were too many extra processes which created a dual entry problem.
We knew there had to be another way and when we heard the guys at Takeflite present at the Alaska Air Carriers Association we saw a way to solve our daily problems!